Build Local. Live Better.

Join Our Team at Willow Branch Homes

Build Your Career with Us

At Willow Branch Homes, we’re not just building homes; we’re crafting communities and creating spaces where memories are made. Our dedication to quality, innovation, and customer satisfaction has made us a leader in the homebuilding industry in Middle Tennessee. If you’re passionate about making a difference and ready to contribute to crafting dream homes, we invite you to explore a career with us.

Why Willow Branch Homes?

Our team is our greatest asset, and we believe in investing in our people. At Willow Branch Homes, you’ll find a culture of excellence, integrity, and innovation. We offer competitive compensation, comprehensive benefits, and opportunities for professional growth and development. Join us, and be part of a team that takes pride in the work we do and the communities we build.

Our Values

  • Quality: Excellence in every home we build and in every interaction we have.
  • Integrity: Doing the right thing, always, for our customers, our communities, and our team.
  • Innovation: Continuously improving and pushing boundaries to better serve our customers and enhance our communities.
  • Teamwork: Collaborating to achieve common goals, supporting each other, and celebrating our successes.

Available Roles

We’re looking for talented, driven individuals to join our team in a variety of roles, including:

  • Construction Management
  • Sales and Marketing
  • Customer Service
  • Design and Architecture
  • Finance and Administration

Each role plays a crucial part in our mission to deliver exceptional homes and unparalleled service. Whether you’re on-site overseeing the construction of a new community or in the office ensuring our operations run smoothly, your work will have a lasting impact on the lives of the families we serve.

How to Apply

Ready to start your career with Willow Branch Homes? We’d love to hear from you. Browse our current openings below and use the form on this page to submit your application. Please include your resume, a cover letter outlining your experience and why you’re a great fit for our team, and any other relevant information that showcases your skills and achievements.

Your Future Starts Here

Don’t see a role that fits your skills and experience right now? We’re always looking for talented individuals to join our team. Submit your resume and let us know how you can make a difference at Willow Branch Homes. We’ll keep your information on file for future opportunities.

At Willow Branch Homes, we’re more than just a company – we’re a family. And we’re excited to welcome you into our community of dedicated professionals who are helping to build the future, one home at a time. Apply today and take the first step toward a rewarding career with Willow Branch Homes.

Open Positions

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Customer Service Specialist

Job Description: Customer Service Specialist

About Willow Branch Homes

Willow Branch Homes is a premier homebuilder in Middle Tennessee, known for our commitment to quality, innovation, and customer satisfaction. We specialize in creating homes and communities that enhance lives and foster lasting relationships. We’re seeking a dedicated Customer Service Specialist who will be the first point of contact for our prospective customers, acting as a central sales/receptionist to manage inbound leads and provide exceptional service.

Position Overview

The Customer Service Specialist will play a pivotal role in our sales and customer service operations. This position is ideal for an organized, personable, and customer-oriented individual who excels in communication and multitasking. You will be responsible for handling incoming calls and emails from potential customers interested in new home builds, guiding them through the initial stages of their journey with Willow Branch Homes.

Key Responsibilities

  • Serve as the first point of contact for potential customers, providing prompt, friendly, and efficient customer service.
  • Manage inbound leads through calls and emails, capturing key information and directing inquiries to the appropriate sales team members.
  • Schedule appointments and follow up with potential customers to ensure their questions are answered and needs are met.
  • Maintain a comprehensive understanding of our home models, communities, and the home building process to provide accurate and helpful information.
  • Coordinate with the sales and marketing teams to support sales initiatives and improve customer engagement strategies.
  • Keep accurate records of customer interactions, transactions, and feedback in our CRM system.
  • Assist in the development and implementation of customer service protocols and best practices.
  • Provide administrative support to the sales team as needed, including preparing documents and reports.
  • Handle customer complaints or concerns with a professional demeanor, working to resolve issues promptly and maintain customer satisfaction.

Qualifications

  • High school diploma or equivalent; a degree in business, communications, or a related field is a plus.
  • Proven experience in customer service, sales, or a related role, preferably in the real estate or homebuilding industry.
  • Excellent communication skills, both verbal and written, with the ability to engage effectively with a diverse range of individuals.
  • Strong organizational skills and the ability to manage multiple tasks and inquiries simultaneously.
  • Proficiency in CRM software and Microsoft Office Suite.
  • A customer-first mindset, with a commitment to delivering high-quality service and support.
  • Ability to work independently and as part of a team, demonstrating initiative and problem-solving skills.

Why Join Willow Branch Homes?

As part of the Willow Branch Homes team, you’ll contribute to creating dream homes for our customers in an environment that values collaboration, innovation, and excellence. We offer competitive compensation, comprehensive benefits, and opportunities for growth and development in a supportive and dynamic workplace. If you’re passionate about helping others and want to be part of a team that makes a difference, we’d love to welcome you aboard.

How to Apply

Interested candidates are invited to submit their resume and a cover letter detailing their customer service philosophy and why they are interested in working with Willow Branch Homes. We look forward to hearing from you and exploring how you can contribute to our team.

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